customer satisfaction

SA Earthworks understands that its customers provide the currency for its continued success. As a result, SA Earthworks has developed key customer satisfaction standards that aim to create and deliver value for its customers.

Value

SA Earthworks achieves value by utilising an effective project management system for all work performed. By guaranteeing our work and using customer feedback, we are able to continually improve on our operation. The constant pursuit of excellence in quality and productivity enables us to compete with and deliver value in today's market.

Employee Skills

At SA Earthworks, we believe that enthusiastic, experienced and capable employees deliver added value to our customers. To this end, we provide our staff with quality training and opportunities within an environment that is challenging and enjoyable.

Responsiveness

SA Earthworks prides itself on understanding and meeting its customer needs in a positive and timely manner. By responding proactively, we aim to exceed expectations and add value for our customers.

Reliability

SA Earthworks is committed to the projects we take on. Our track record and loyal client base are testament to our excellent work ethic and on time, on budget approach to project management and delivery.

On-time completion

SA Earthworks guarantees to provide products or services on or before the date promised. We understand the serious impacts that delays create. Our approach to on-time completion ensures critical production and budget performance is achieved, providing our clients with a peace of mind that is the envy of our competitors.

Relationships

SA Earthworks aims to build strong relationships with all its customers. We ensure that our clients have access to the right person at the right time. It is our goal to build mutually beneficial partnering relationships that foster trust, openness and flexibility in a climate of changing requirements.

Safety

SA Earthworks is proud of its exceptional safety record. We strive to provide a nonhazardous, accident-free work environment for all our employees, customers and the public. Our ongoing implementation of effective safety programmes and continuous product and site training ensure we put safety first on all job sites.